1. Terms and Conditions

Welcome to Shakthi Eye Care Centre ("the Clinic," "we," "us," or "our"). By booking an appointment, using our website, or receiving services from us, you agree to comply with and be bound by the following Terms and Conditions.

  1. Services

Shakthi Eye Care Centre provides comprehensive eye care services, including comprehensive eye exams, prescription glasses/contacts, ophthalmological diagnostics, and surgical consultations. We reserve the right to refuse service to anyone for any reason at any time.

  1. Appointments and Cancellations
  • Booking: Appointments can be booked online, by phone, or in person.
  • Cancellation Policy: We require at least [24/48] hours' notice for cancellations or rescheduling.
  • No-Show Policy: Repeated no-shows may lead to a restriction on future booking privileges.
  1. Patient Responsibilities
  • Accuracy of Information: You are responsible for providing accurate and complete personal, medical, and insurance information, including current medication and history.
  • Compliance: You agree to follow the treatment, advice, and prescriptions provided by our medical professionals.
  • Conduct: Patients and visitors are expected to treat all staff and other patients with respect. Abusive behavior will not be tolerated.
  1. Payments and Insurance
  • Payment: Payment for services is due at the time of your appointment unless prior arrangements are made.
  • Insurance: While we may accept insurance, you are responsible for any amounts not covered by your insurer.
  • Outstanding Balances: Any outstanding balances must be settled within 30 days of receiving the invoice.
  1. Limitation of Liability

While we strive for the highest quality care, Shakthi Eye Care Centre is not liable for unforeseen medical complications or outcomes beyond reasonable control. Our total liability to you will not exceed the amount paid for the specific service or product.

  1. Governing Law

These terms are governed by the laws of Tamil Nadu, India.

  1. Privacy Policy & Notice of Privacy Practices

Shakthi Eye Care Centre is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal and medical information, in compliance with applicable data protection laws.

  1. Information We Collect

We collect information necessary to provide you with quality eye care, including:

  • Personal Data: Name, date of birth, gender, address, phone number, email address.
  • Medical Information: Medical history, eye exam results, scans, diagnostic reports, and current medications.
  • Financial/Insurance Data: Insurance details, insurance carrier, and billing information.
  1. How We Use Your Information

We use your information for:

  • Treatment: To provide, coordinate, and manage your health care.
  • Payment: To bill and receive payment for services.
  • Operations: For administrative functions, quality control, and staff training.
  • Communication: To send appointment reminders, post-treatment instructions, or marketing information (if opted-in).
  1. Information Sharing

We do not sell your personal information. We may share your information only with:

  • Trusted Service Providers: Third parties who assist us with web hosting, data storage, or billing, who are bound by confidentiality agreements.
  • Legal Obligations: We may disclose information if required by law, such as a court order or subpoena.
  • Other Providers: When referring you to another specialist for your care.
  1. Data Security

We employ reasonable technical, administrative, and physical security measures to safeguard your data, such as encrypted servers and limited access to records.

  1. Your Rights

You have the following rights regarding your health information:

  • Access: Request to see or receive a copy of your records.
  • Amendment: Request to amend your information if you believe it is incorrect.
  • Withdrawal of Consent: You may withdraw consent for data usage, though this may limit our ability to provide services.
  1. Retention of Data

Patient records are retained in accordance with legal requirements (e.g., for 20 years) and then securely destroyed.

  1. Contact Us

For questions about this policy or to exercise your rights, please contact our Data Protection Officer:

  • Email: shakthieye@gmail.com
  • Phone: +91 63694 70626